ShipOrPay
Cancellation And Refunds
Refunds depend on whether the promised product or feature is delivered on time and verified successfully.
Cancellation
- A listing can be cancelled before payment by exiting checkout.
- After payment, a listing is normally published and cannot be freely cancelled.
- Policy-violating listings may be suspended or removed after review.
Refund Eligibility
- Proof must be submitted on or before the promised date.
- The submitted work must match the selected category and original listing details.
- Application launches must be accessible to intended users.
- Feature launches must work inside the existing application.
Refund Amount
- ShipOrPay keeps a 10% platform fee.
- After approval, 90% of the committed amount is returned.
- The 10% platform fee is never refunded.
- Payment-provider fees or charges, if any, are governed by the payment provider.
Timeline
- Submitted proof is reviewed after the promised date or when review is requested.
- Approved refunds are processed within 3 days after review.
- Bank or payment-provider settlement time may vary after the refund is initiated.
Rejected Proof
- Missed deadlines are not eligible for refund.
- Rejected or unverifiable submissions are not eligible for refund.
- Users may contact support for clarification or correction requests.