ShipOrPay
Cancellation And Refunds
ShipOrPay no longer collects the full committed amount upfront. Users pay a non-refundable 10% platform fee, and the remaining 90% is charged only if the commitment fails.
Cancellation
- A listing can be cancelled before payment by exiting checkout.
- After payment, a listing is normally published and cannot be freely cancelled.
- Policy-violating listings may be suspended or removed after review.
Success Review
- Proof must be submitted on or before the promised date.
- The submitted work must match the selected category and original listing details.
- Application launches must be accessible to intended users.
- Feature launches must work inside the existing application.
Platform Fee
- ShipOrPay charges 10% of the committed amount at checkout.
- The 10% platform fee is non-refundable in all cases.
- The fee is charged for the listing, ranking, verification, and platform operation.
- Payment-provider fees or charges, if any, are governed by the payment provider.
If You Ship
- Submitted proof is reviewed after the promised date or when review is requested.
- If the launch is approved, the remaining 90% of the committed amount is not collected.
- Because the full commitment was not collected upfront, there is normally no commitment refund to process.
If You Miss
- Missed deadlines make the remaining 90% payable.
- Rejected or unverifiable submissions make the remaining 90% payable.
- Users may contact support for clarification or correction requests.